Frequently asked questions
WeLink is only offering ACP discounts in certain areas of Washington, D.C. Stay tuned as our program continues to develop.
You may qualify for the ACP if your household participates in a government assistance program (such as SNAP or Medicaid) or if you’re currently in the federal Lifeline benefit program. See list of qualifications at www.affordableconnectivity.gov.
After you enroll with the National Verifier, let us know your Application ID and our customer care team will work with you to determine service and eligibility. After you are verified with ACP and enrolled in ACP with WeLink, WeLink will apply the discount to the account of eligible customers.
You can continue receiving the ACP benefit as long as you are eligible or until ACP funds are exhausted.
The ACP rules require you to use your internet at least once every 30 days if you are benefitting from the program. We will contact you by email if we notice you have gone more than 30 days without any internet usage. If your internet usage remains unused after the 30 day period, we will need to unenroll you from the ACP program.
The WeLink discount will no longer apply, and you will be charged at WeLink’s non-discounted rate.
