Frequently asked questions
You may qualify for the ACP if your household participates in a government assistance program (such as SNAP or Medicaid) or if you’re currently in the federal Lifeline benefit program. See list of qualifications at www.affordableconnectivity.gov.
After you enroll with the National Verifier, let us know your Application ID and our customer care team will work with you to determine service and WeCare eligibility. After you are verified with ACP and enrolled in ACP with WeLink, WeLink will apply the WeCare discount to the account of eligible customers.
You can continue receiving the ACP benefit as long as you are eligible or until ACP funds are exhausted.
The ACP is a government-issued $30 per month credit toward internet service for eligible households. The WeCare discount is a separate $40 credit from WeLink on top of your ACP savings as long as you are enrolled in ACP with WeLink.
You sure can. When we’ve confirmed your ACP eligibility, we will apply our $40 WeCare discount to your statement for a combined savings of $70 per month.
The ACP rules require you to use your internet at least once every 30 days if you are getting the internet at no cost through our programs. We will send you an email if we see this happen. You will have 15 days to access the internet again. If you don’t, we will need to un-enroll you from WeCare and the ACP program.
The WeLink discount will no longer apply, and you will be charged at WeLink’s non-discounted rate.
WeLink is only offering ACP discounts and WeCare in certain areas of Washington, D.C. Stay tuned as our program continues to develop.