Home Internet
Service
The average download speed in the US is about 100 Mbps and the upload speed is about 33 Mbps. With WeLink, you’ll get symmetrical Gigabit speeds. That’s over 10x faster than the average US speed.
There’s no up-front cost to get WeLink installed at your place. In other words, installation is free.
You can visit www.speedtest.net; it will tell you exactly what your internet speed is.
Yes, home internet plans from WeLink come with unlimited data, so you can do more online without worrying about data caps. With WeLink internet at your place, you get a blazing fast, unlimited, and totally awesome internet connection.
Standard equipment includes one or more network receivers, one WiFi router, one high-speed modem, and may include one backup broadband power system device.
We don’t currently offer these services, but we’d be happy to recommend a few options that will save you money each month. Check out our guide on essential streaming services and our tips on replacing your home phone.
Equipment Setup
A small network receiver is placed on your roof, while a new power supply and WiFi system are placed inside your home.
Most homes will get our smallest receiver, while a few homes that are part of the network framework will get a slightly larger receiver that is compact and much smaller than a typical satellite TV dish. Either way, you likely won’t even notice them on the roof of your home.
Service Areas
Q: Where do you offer service?
A: Our coverage areas are available on our website at welink.com/coverage-areas/. On this page, you can get detailed information regarding the availability of our services in different areas across the U.S.. Our coverage areas include major cities such as New York City, Los Angeles, Washington D.C., Houston and other metropolitan areas. We are constantly working to expand our services and extend our reach into more markets and rural areas throughout the country.
To find out if you can get WeLink internet, visit us online at welink.com/sign-up and fill out the online form, or contact us and a WeLink Pro will be happy to assist you.
We’re rapidly expanding our network coverage every day. You can visit us online at welink.com/coverage-areas to find out if WeLink is being offered in your city. For more information on WeLink internet coverage in your area, contact us today.
If we’ve already rolled out a new network in your area, chances are we can connect you to the network. If you’re in an area with weak coverage, we may not be able to connect you immediately, but don’t worry—it won’t take us long to get to you.
Network Rollout
The signal to your home comes from an ultra-fast fiber connection that is sent to nearby homes and relayed to others for wider wireless coverage.
We start by building a Fiber PoP (Point of Presence) and connecting a select group of homes to help us build the framework of the new network. We then expand our network by connecting more homes, which helps us fill in gaps and strengthen coverage. And finally, we connect everyone to the network. Check out this video to learn more.
The amount of time it takes to roll out all new broadband coverage can vary by area. Exact timing depends on a variety of factors including the number of homes in your network, geography, and whether your home requires an in-person roof assessment. It may take anywhere from a few weeks to a few months from the time you sign up to schedule your installation and network activation.
If you live in an area where we are currently building a new network, you’ll be notified and receive regular build progress updates through email. In rare situations, we cannot connect some homes until we expand our network coverage. If this happens, we’ll contact you to let you know.
We build our networks in phases to establish, expand, and strengthen our coverage. This requires careful planning and precision from the ground up so that everyone connected will have the strongest signal possible. Let’s just say that a little planning goes a long way.
A lot of things impact the timing of each network rollout, everything from permitting to initial plans to the number of homes in the area. While we’re incredibly efficient with this process and we’re happy to take care of all the important details, the timing will vary from community to community.
You may see our friendly WeLink Pros in your location from time to time, especially as we build your area’s framework. If you see us around, we’re busy getting your neighborhood primed for internet. Which means we’re getting closer to having your new network online. We’ll reach out to you as soon as we’re ready to get you connected.
Homes that are not currently connected to WeLink will not be able to receive WeLink service on their own. If a home is in-network and would like to use WeLink internet, we’ll need to provide them with the right equipment and get them connected to the network first.
Account Management
Account Access
You must use the email address associated with your WeLink subscription to sign in to my.welink.com. You can contact us for help if you are unsure of what email address you used when you signed up.
Your one-time secure password is valid for use up to 14 days after you first request it from my.welink.com. If it has been more than 14 days since you last requested your one-time secure password and you would like to request a new one, simply visit my.welink.com and re-enter the email address associated with your WeLink account. When the screen prompts, you can click the button that says, “Resend the one-time password to receive a new one-time secure password.”
When you request your one-time secure password from my.welink.com, it will deliver a one-time secure password to the email address on your account. If you requested your one-time secure password and you have not received it, try waiting a few minutes and then check your spam or junk mail folders in your inbox. If you still have not received your one-time secure password, then please contact WeLink customer service for assistance.
If you are using my.welink.com for the first time, then you will need to request a one-time secure password to sign in. After you have signed in for the first time, my.welink.com will prompt you to set a new password that you can save for future use.
If you activated your WeLink service on or after March 15th, 2022, then you can visit my.welink.com to sign in.
If you activated your WeLink service before March 15th, 2022, then you can visit account.welink.com to sign in and manage your account.
Note: Starting on June 16th, 2022, all account information from account.welink.com will be automatically transferred to my.welink.com. All accounts will be transferred to the new portal, my.welink.com by June 17th, 2022.
Starting on June 16th, 2022, all account information from account.welink.com will be automatically transferred to my.welink.com. All accounts will be transferred by March 17th, 2022.
You must use the email address associated with your WeLink subscription to sign in to account.welink.com. You can contact us for help if you are unsure of what email address you used when you signed up.
You must use the email address associated with your WeLink subscription to sign in to my.welink.com. You can contact us for help if you are unsure of what email address you used when you signed up.
Your one-time secure password is valid for use up to 14 days after you first request it from my.welink.com. If it has been more than 14 days since you last requested your one-time secure password and you would like to request a new one, simply visit my.welink.com and re-enter the email address associated with your WeLink account. When the screen prompts, you can click the button that says, “Resend the one-time password to receive a new one-time secure password.”
When you request your one-time secure password from my.welink.com, it will deliver a one-time secure password to the email address on your account. If you requested your one-time secure password and you have not received it, try waiting a few minutes and then check your spam or junk mail folders in your inbox. If you still have not received your one-time secure password, then please contact WeLink customer service for assistance.
If you are using my.welink.com for the first time, then you will need to request a one-time secure password to sign in. After you have signed in for the first time, my.welink.com will prompt you to set a new password that you can save for future use.
If you are using account.welink.com to manage your online account, then you will not need to set up a new password.
Starting on June 16th, 2022, all account information from account.welink.com will be automatically transferred to my.welink.com. All accounts will be transferred by March 17th, 2022.
You must use the email address associated with your WeLink subscription to sign in to my.welink.com. You can contact us for help if you are unsure of what email address you used when you signed up.
You must use the email address associated with your WeLink subscription to sign in to account.welink.com. You can contact us for help if you are unsure of what email address you used when you signed up.
Your one-time secure password is valid for use up to 14 days after you first request it from my.welink.com. If it has been more than 14 days since you last requested your one-time secure password and you would like to request a new one, simply visit my.welink.com and re-enter the email address associated with your WeLink account. When the screen prompts, you can click the button that says, “Resend the one-time password to receive a new one-time secure password.”
Your one-time secure password is valid for use up to 14 days after you first request it from my.welink.com. If it has been more than 14 days since you last requested your one-time secure password and you would like to request a new one, simply visit my.welink.com and re-enter the email address associated with your WeLink account. When the screen prompts, you can click the button that says, “Resend the one-time password to receive a new one-time secure password.”
When you request your one-time secure password from my.welink.com, it will deliver a one-time secure password to the email address on your account. If you requested your one-time secure password and you have not received it, try waiting a few minutes and then check your spam or junk mail folders in your inbox. If you still have not received your one-time secure password, then please contact WeLink customer service for assistance.
If you are using my.welink.com for the first time, then you will need to request a one-time secure password to sign in. After you have signed in for the first time, my.welink.com will prompt you to set a new password that you can save for future use.
Note: If you are using account.welink.com to manage your online account, you will not need to set up a new password until June 17th, 2022, when your online account will be moved to my.welink.com.
Billing & Payments
About EasyPay
EasyPay lets the Account Owner set up recurring, automatic monthly payments for your internet bill. No matter which WeLink plan you have, you can use EasyPay and paper-free billing to pay your bill.
When you sign up for EasyPay you’ll receive an enrollment confirmation message communicating your automatic payment date.
If you are enrolled in a free trial, you will be billed at the end of your trial period.
By default, your WeLink subscription is set up for automatic recurring monthly payments. If you’ve unsubscribed from automatic payments and would like to enroll again, visit my.welink.com and follow the onscreen prompts.
Note: If you select a payment date that’s the 29th, 30th or 31st, your payment will be made the preceding day for months that don’t include that date. The subscription will renew on the last day of the month.
You can change your EasyPay payment method at any time at my.welink.com. Just go to the Manage Your Payment Settings page and select Edit next to the payment method.
